1. Introduction
AI Regenesis Ltd ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at ai-regenesis.com or use our services.
AI Regenesis Ltd (Company Number: 16376961) is registered in England and Wales. Our registered office is at 20 Wenlock Road, London, N1 7GU.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide
When you contact us or book a consultation, we collect:
- Personal Identification: Name, email address, phone number, company name
- Enquiry Details: Service interests, project requirements, budget information
- Communication Data: Messages sent via contact forms or chat system
- Marketing Preferences: Your consent for receiving updates and newsletters
2.2 Information Automatically Collected
We automatically collect certain technical information when you visit our website:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, time spent on site, referring URLs
- Cookies: Session identifiers and preference settings (see Cookie Policy below)
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery: To respond to enquiries, provide consultations, and deliver requested services
- Communication: To send service updates, appointment confirmations, and project communications
- Marketing: To send newsletters and promotional content (only with your explicit consent)
- Website Improvement: To analyze usage patterns and enhance user experience
- Legal Compliance: To meet regulatory requirements and protect our legal interests
- Security: To detect and prevent fraud, spam, and abuse
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Consent: You have given explicit permission (e.g., newsletter subscriptions, cookie preferences)
- Contract: Processing is necessary to fulfill our services or respond to your enquiries
- Legitimate Interests: Processing is necessary for our business operations, provided your rights are not overridden
- Legal Obligation: Processing is required to comply with UK laws and regulations
5. Cookie Policy
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
5.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality (session management, security). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our website (requires consent)
- Marketing Cookies: Used to deliver relevant advertisements (requires consent)
5.3 Managing Cookies
You can control cookies through our cookie consent banner or your browser settings. Blocking essential cookies may affect website functionality.
Cookie consent is stored for 365 days and can be updated at any time via our cookie settings.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption: All data transmissions use SSL/TLS encryption (HTTPS)
- Access Controls: Personal data is accessible only to authorized personnel
- Secure Storage: Data is stored on secure servers within the UK/EU
- Regular Backups: Data is backed up regularly with encryption
- Monitoring: We actively monitor for security threats and unauthorized access
7. Data Retention
We retain your personal data only as long as necessary:
- Active Enquiries: Retained for 2 years after last contact
- Client Projects: Retained for 7 years for legal/tax purposes
- Marketing Consent: Until you withdraw consent or unsubscribe
- Website Analytics: Aggregated data retained indefinitely, personal data deleted after 14 months
8. Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
- Service Providers: Email hosting (Hostinger), hosting services (VPS providers) - under strict data processing agreements
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or asset sale (you will be notified)
All third-party processors are GDPR-compliant and based in the UK/EU or have adequate safeguards in place.
9. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or marketing
- Right to Withdraw Consent: Withdraw consent at any time (doesn't affect prior processing)
To exercise any of these rights, please contact us using the details below.
10. International Data Transfers
Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EU, we ensure:
- Adequate protection through UK GDPR-approved mechanisms
- Standard Contractual Clauses (SCCs) are in place
- Recipients are in countries with adequacy decisions
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified via:
- Prominent notice on our website
- Email notification to registered users
- Updated "Last Updated" date at the top of this page
13. Complaints and Supervisory Authority
If you believe we have not handled your data properly, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113